Privacy Policy

At FiheZupo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our packaging services.

Last updated: January 15, 2025

Information We Collect

We collect information you provide directly to us, such as when you request quotes, place orders, or contact our customer service team. This includes:

• Contact information (name, email address, phone number)
• Company details and business information
• Packaging requirements and project specifications
• Payment and billing information for orders
• Communication preferences and feedback

How We Use Your Information

We use your personal information to provide our packaging services effectively:

• Process your quote requests and custom packaging orders
• Communicate about your projects and provide customer support
• Send updates about our services and industry insights
• Improve our packaging solutions based on customer feedback
• Comply with legal obligations and business requirements

Information Sharing

FiheZupo does not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With trusted service providers who assist in our operations (logistics partners, payment processors)
• When required by Malaysian law or legal proceedings
• To protect our rights, property, or safety, or that of our customers
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure servers, and regular security assessments.

Your Rights

Under Malaysian data protection laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge complaints about our data handling practices

Cookies and Website Data

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

International Transfers

As a Malaysian company serving both local and international clients, we may transfer your data to countries outside Malaysia when necessary for service delivery. We ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Customer project data is typically retained for 7 years for business and legal purposes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@thiobaalax.org
• Phone: +60 3 1185 34570
• Address: Jalan Ampang Utama 2/3, 68000 Ampang, Selangor, Kuala Lumpur, Malaysia

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. Your continued use of our services after such changes constitutes acceptance of the updated policy.