Cookie Policy

This Cookie Policy explains how FiheZupo uses cookies and similar technologies when you visit our website or use our packaging services platform.

Last updated: January 15, 2025

What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you interact with our packaging services information.

Similar technologies include web beacons, pixels, and local storage, which serve similar functions to cookies in enhancing your website experience and helping us improve our services.

How We Use Cookies

FiheZupo uses cookies for several important purposes related to our packaging services:

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

• Session management for quote requests and order forms
• Security features to protect your information
• Basic functionality like navigation and access to secure areas
• Cookie consent preferences to remember your choices

Performance and Analytics Cookies

We use these cookies to understand how visitors interact with our website and improve our packaging service offerings:

• Google Analytics to track website usage and popular packaging service pages
• Performance monitoring to identify technical issues
• Heat mapping to understand user behavior patterns
• Conversion tracking for quote requests and contact form submissions

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language preferences for our multilingual content
• Form data to prevent loss during quote requests
• Display preferences for packaging service categories
• Location settings for delivery information

Marketing and Advertising Cookies

With your consent, we may use cookies for marketing purposes:

• Social media integration for sharing packaging service information
• Remarketing to show relevant packaging solutions to previous visitors
• Campaign tracking to measure the effectiveness of our marketing efforts
• Personalized content based on your interests in packaging services

Third-Party Cookies

Our website may include services from third parties that set their own cookies:

Google Services

We use Google Analytics and Google Maps, which may set cookies to provide their services. Google's privacy policy governs their use of data collected through these services.

Social Media Platforms

Our website includes social media sharing buttons and embedded content from platforms like Facebook, LinkedIn, and Instagram. These platforms may set their own cookies when you interact with their content.

CDN and External Resources

We use content delivery networks (CDNs) for faster loading of website resources. These services may set technical cookies for performance optimization.

Managing Your Cookie Preferences

You have several options for managing cookies on our website:

Cookie Banner

When you first visit our website, you'll see a cookie consent banner. You can accept all cookies or customize your preferences. Your choice is stored and respected for future visits.

Browser Settings

Most web browsers allow you to control cookies through their settings:

• Block all cookies (may affect website functionality)
• Block third-party cookies only
• Delete existing cookies
• Receive notifications when cookies are set

Opt-Out Tools

You can opt out of specific tracking services:

• Google Analytics: Use the Google Analytics Opt-out Browser Add-on
• Advertising cookies: Visit the Digital Advertising Alliance opt-out page
• Social media tracking: Adjust privacy settings on respective platforms

Impact of Disabling Cookies

While you can browse our website without accepting cookies, some features may not work properly:

• Quote request forms may not save progress
• Contact forms may require re-entering information
• Website preferences will not be remembered
• Some interactive features may be limited

Cookies and Mobile Devices

Our cookie policy applies to all devices used to access our website, including smartphones and tablets. Mobile browsers have similar cookie management options to desktop browsers.

Our mobile-responsive website ensures that cookie functionality works properly across all device types while maintaining the same privacy standards.

Data Protection and Security

Cookie data is protected using industry-standard security measures:

• Encrypted transmission of sensitive cookie data
• Secure storage of cookie information
• Regular security audits of cookie implementations
• Compliance with Malaysian data protection requirements

International Data Transfers

Some cookies may involve data transfers to countries outside Malaysia, particularly when using international services like Google Analytics. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our website and packaging services are directed at businesses and adult consumers. We do not knowingly collect cookie data from children under 13 years of age.

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Significant changes will be communicated through:

• Website notifications
• Updated cookie consent banners
• Email notifications to registered users
• Social media announcements

Contact Us About Cookies

If you have questions about our cookie practices or need assistance managing your preferences:

• Email: contact@thiobaalax.org
• Phone: +60 3 1185 34570
• Address: Jalan Ampang Utama 2/3, 68000 Ampang, Selangor, Kuala Lumpur, Malaysia
• Business Hours: Monday-Friday 8:00 AM - 6:00 PM

Additional Resources

For more information about cookies and online privacy:

• Malaysian Personal Data Protection Act (PDPA) guidelines
• All About Cookies website (www.allaboutcookies.org)
• Your Online Choices (www.youronlinechoices.com)
• Browser-specific cookie management guides

Note: This Cookie Policy works in conjunction with our Privacy Policy and Terms of Service to provide comprehensive information about how we handle your data when you use our packaging services website.